Job or Move Refund/Cancellation Policy

Wise Guys Moving reserves the right to cancel a move or job at any time for cause.
If Wise Guys Moving cancels a job or move, any monies paid to Wise Guys Moving for the job or move will be refunded to customer within 5-10 business days.
There will be no refunds upon completion of the job/move.

Job or Move Cancellation by Customer

Job or move cancellations must be received within 48 hours of booking of job in order for the customer to be eligible for a full refund. After that time and if the booked job was set to occur within 48 hours of the booking, no refund will be issued.
Cancellations received after the stated deadline will not be eligible for a refund.
Cancellations will be accepted via phone or e-mail, and must be received by the stated cancellation deadline.
All refund requests must be made by the customer or credit card holder.
Refund requests must include the name of the customer and address of job or move.
Refunds will be credited back to the original credit card used for payment or a check will be issued for cash payments received.
The above policies apply to Wise Guys Moving jobs or moves.

Job or move rescheduling must be received no less than 5 days prior to the day of the job in order for the customer to NOT be charged for cancellation.
Rescheduled jobs/moves received after the stated deadline will cause a forfeit of the $100 deposit as a cancellation fee.
Rescheduling will be accepted via phone or e-mail, and must be received by the stated cancellation/rescheduling deadline.
All rescheduling requests must be made by the customer or credit card holder.
Rescheduling requests must include the name of the customer and address of job or move.
The above policies apply to Wise Guys Moving jobs or moves.