Job or Move Refund/Cancellation Policy
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Wise Guys Moving reserves the right to cancel a move or job at any time for cause.
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If Wise Guys Moving cancels a job or move, any monies paid to Wise Guys Moving for the job or move will be refunded to customer within 5-10 business days.
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There will be no refunds upon completion of the job/move.
Job or Move Cancellation by Customer
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Job or move cancellations must be received within 48 hours of booking of job in order for the customer to be eligible for a full refund. After that time and if the booked job was set to occur within 48 hours of the booking, no refund will be issued.
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Cancellations received after the stated deadline will not be eligible for a refund.
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Cancellations will be accepted via phone or e-mail, and must be received by the stated cancellation deadline.
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All refund requests must be made by the customer or credit card holder.
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Refund requests must include the name of the customer and address of job or move.
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Refunds will be credited back to the original credit card used for payment or a check will be issued for cash payments received.
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The above policies apply to Wise Guys Moving jobs or moves.
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Rescheduling Job or Move
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Job or move rescheduling must be received no less than 5 days prior to the day of the job in order for the customer to NOT be charged for cancellation.
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Rescheduled jobs/moves received after the stated deadline will cause a forfeit of the $100 deposit as a cancellation fee.
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Rescheduling will be accepted via phone or e-mail, and must be received by the stated cancellation/rescheduling deadline.
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All rescheduling requests must be made by the customer or credit card holder.
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Rescheduling requests must include the name of the customer and address of job or move.
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The above policies apply to Wise Guys Moving jobs or moves.
FOR MOVING HELP CUSTOMERS
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Contact Moving Help for Cancellation/Refunds